Contact BedrockMatch

You can contact BedrockMatch with general questions about retrofit matching, how our service works, or what information helps a contractor give you a useful first response. If you are ready, you can also get matched, free.

We are a free matching service for homeowners. We are not a contractor, structural engineer, or home inspector, so we do not diagnose homes, design repairs, or tell you what work your house needs.

When you contact us, keep your message simple. A short note is enough to start. If your home may need earthquake or storm-related work, we can help point you toward the right type of local contractor listed in our services.

If your situation feels urgent because of recent damage, active leaking, or another immediate hazard, contact local emergency services or an appropriate licensed professional first. BedrockMatch does not provide emergency response.

A little detail helps us understand your situation and route your request well. You do not need to know technical terms.

Helpful details include:

• Your city and ZIP code
• The type of home, such as single-family, townhouse, or small multi-unit
• The age of the home if you know it
• What concerns you have noticed, such as a raised foundation, crawl space, older cripple walls, roof tie concerns, or past storm damage
• Whether you want estimates soon or are just planning ahead

You can also tell us if you already spoke with a contractor or engineer and what they said in general terms. If you have photos, they may help a contractor during an initial review, but an on-site visit is usually needed before anyone can confirm scope, price, or whether a specific retrofit is appropriate.

If English is not your first language, you can write in the language you are most comfortable using. Clear, simple information is more helpful than perfect grammar.

We can help with practical questions about the homeowner side of the process. For example, many people ask what kinds of retrofit services exist, what the first appointment is usually like, how many contractors to talk to, and what paperwork to request before hiring.

We can also explain common service categories in plain language, such as foundation bolting, bracing, crawl space work, roof-to-wall connection improvements, or other storm-hardening measures. But we cannot tell you which work your house needs. A licensed contractor or engineer can confirm that after reviewing the property.

Common questions include:

1. How do I compare bids fairly?
2. What should be in a written scope of work?
3. Should I ask for license, bond, and insurance information?
4. Can I still use BedrockMatch if I am only collecting information?

We can also remind homeowners to check whether they may qualify for public programs such as California's Earthquake Brace + Bolt grant or FEMA hazard-mitigation programs. Eligibility, timing, and funding vary, so always check current program rules yourself.

For homeowners, BedrockMatch is free to use. If you want, we match you with vetted local contractors who work in the type of retrofit service you are exploring.

The basic process is simple:

1. You send your home and project details.
2. We review your request for fit and location.
3. We introduce you to participating local contractors when available.
4. You choose whether to speak with them, request estimates, or hire no one.

You stay in control the whole time. BedrockMatch does not own your project, set your price, or choose a contractor for you. Before hiring anyone, verify the contractor's license, bond, and insurance yourself, and make sure scope, price, timeline, and payment terms are in writing.

If you want to start now, use get matched, free.

Many homeowners we hear from are more comfortable speaking a language other than English. That is normal, and you do not need perfect English to ask for help.

When you contact us, tell us your preferred language if you want to. We will do our best to support clear communication during the matching process. Availability can vary by area and contractor, so language support is not something we can promise in every case.

A few tips can make things easier:

• Write short sentences about your home and concern
• Send photos if they help explain the issue
• Ask for written estimates and written scope details
• Bring a trusted family member or interpreter to appointments if needed

Even if a contractor speaks your language, still review the contract carefully and make sure you understand the scope of work before signing.

After we receive your message, we review the basic details and decide whether your request fits our service area and contractor network. If it does, we may follow up with a few simple questions so we can make a better introduction.

If we can make a match, the next step is usually a conversation with one or more local contractors. They may ask about the home's age, foundation type, past damage, access to the crawl space or attic, and your goals. From there, they can explain what an on-site assessment would involve.

Not every home receives the same recommendation, and not every contractor will suggest the same scope. That is why it helps to compare written proposals carefully. Ask what is included, what is excluded, whether permits may be needed, and what conditions could affect final pricing.

If your request is outside our scope, we will try to say that clearly so you can decide on another next step. Our role is to help homeowners connect with local retrofit contractors, not to provide engineering conclusions or make hiring decisions for you.